Talisma, a leading provider of Multi-channel CRM solutions, today announced the acquisition of KnowledgeBase.net, a market-leading provider of hosted and on-site Knowledge Management (KM) software for Customer Support and Self-service.

Talisma will incorporate KnowledgeBase.net’s technology, intellectual property and customer base into its operations, fueling its strategy of organic and acquisition-based growth. The acquisition is the culmination of over eighteen months of technology, product and business collaboration between the two companies and has already resulted in several product and service offerings. The acquisition of KnowledgeBase.net will further enhance Talisma’s award-winning suite of CRM solutions and strengthen Talisma’s position in the fast growing Customer Interaction Management (CIM) segment of the CRM market.

Talisma’s acquisition of KnowledgeBase.net advances its strategic growth path by leveraging Knowledge Management tools market opportunities, estimated to reach over $5 billion by 2008*, as well as the expected growth in multi-channel call centres in North America, which are projected to climb from 6,600 in 2003 to approximately 13,800 by 2008**. Both growth figures highlight the opportunity for the combined offerings of Talisma and KnowledgeBase.net.