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| Technology Successes Of The Last 15 Years |
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| Over the past 15 years many technologies have come and gone. However, there are a few that no one thought would make it through the years that have succeeded against all odds. Ever see an old movie where Bond or some other ... |
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29.08.06
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| Are There Any Decent Marketing People Left? |
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| The effects of the rising oil price are, as yet, not something that’s keeping new media types up at night. However, companies operating in the knowledge economy are facing a fuel shortage of their own, the brains that supply, ... |
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14.08.06
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| Don't Fear The Merger |
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| In recent months, we’ve seen a real boom in Mergers and acquisition (M&A) across several different industries. In telecoms, for example, the Alcatel/Lucent and Telefonica/02 deals spring to mind, and Deloitte counts 12 ... |
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19.07.06
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| Cutting Carbon, Cutting Costs |
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| Taking the green approach to data centre design is becoming essential in the public sector where carbon capping has become a fact of life. The good news is that a well designed data centre can now significantly cut power ... |
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12.07.06
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| Left-Brain Marketing For Greater Sales |
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| Today’s customers perceive themselves as having unique needs and interests, and demand that businesses understand and meet those individual needs. The approach taken by companies to satisfy these customers must adapt to meet ... |
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25.05.06
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| It's Cloudy At The Top |
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| For many finance professionals, the pinnacle of their career is to become the CFO of a blue-chip organisation. Yet studies have shown that in recent times a typical CFO’s tenure is only around three years. A leading ... |
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19.04.06
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| Reading, Writing & Security |
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| Contactless smart cards precisely balance security and user-friendliness, but they’re not all created alike. If you’ve ever waved a contactless smart card in front of a door lock, metro turnstile or store checkout, you know that ... |
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31.03.06
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| It's Tough At The Top For Small Companies |
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| Although we often read in the press about a small company winning a massive contract with a large multi-national or government department, the reality is that this is the exception rather than the norm. The fact that it has ... |
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15.03.06
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| Ensuring Outsourcing Pays Off |
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| Businesses across the country continue to see IT outsourcing as the only way to cut costs, ensure projects are successfully managed and remove the hassle of everyday user support. But for every outsourcing success, there is ... |
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08.03.06
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| Experiencing Customer Experience |
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| Of course you want your Web site to be the best it can be. But from whose perspective? If your Web site is all about your company, your products and your services then you have a great deal of work to do. However, if your Web ... |
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07.03.06
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| The Art Of Exhibitionism |
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| For many IT companies, trade shows form the single biggest part of their annual sales and marketing budget. Yet how often do you come away with the feeling that it was not worth the time and money - a question which may ... |
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10.02.06
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| M&As Will Force Businesses To Integrate IT |
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| Pie counters in Berkshire maybe a bad idea, but Morrisons’ IT integration with Safeway is playing an equally big part in its recent troubles. Is this a common symptom of mergers and acquisitions failure or a recipe cooked-up by ... |
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22.12.05
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| What Truly Motivates Employees? |
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| No matter how we each describe and define our specific contact centre missions we are all tasked with a similar and shared objective - to provide customer service excellence when we interact with and service our customers. In my ... |
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08.11.05
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| IT Recycling, Route To Social Responsibility |
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| Companies across the UK economy are increasingly examining their approach to carrying out business in a socially responsible way. But the challenge that exists for most businesses lies in how to formulate and carry out a ... |
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23.05.05
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| Crossing the cross-charging conundrum |
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| Internal cross-charging is a hot topic at the moment. For many leading outsourcing companies, cross-charging has long been a fact of life and they have well-established costing models. However, internal cross-charging models are ... |
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04.08.04
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