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| Choose Your Words Carefully |
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| This may sound like an obvious - and unnecessary - point. But particularly in the IT/technology industry, jargon and 'technical-speak' can get in the way of effective communications. It's a real selling point for any business to ... |
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01.12.05
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| How To Survive The Dragons' Den |
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| The Dragons' Den on BBC 2 pits entrepreneurs seeking funding for their businesses against a panel of celebrity investors. Aside from the entertainment, there are a number of valuable lessons that can be taken from the programme. ... |
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11.10.05
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| Businesses cannot afford to ignore data quality |
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| Senior management and IT departments need to sit up and take notice of the problems being caused by failure to manage data quality. Companies continue to use inaccurate data that is, according to one study, impacting nearly ... |
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18.11.04
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| Who is in control of Sarbanes-Oxley? |
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| The deadline for compliance with Section 404 of the Sarbanes-Oxley requirements (SOX) will come into force at the close of this fiscal year. Companies disclosing their results must implement an internal control structure to ... |
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29.07.04
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| Stem IT skills drain with project-based mentoring |
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| The inexorable rise of new IT skills sets in countries such as India and China has created an irresistible trend for a degree of overseas technology outsourcing to occur. Usually delivered at a lower cost, these 'import' ... |
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14.07.04
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| ITIL - management or unnecessary beaurocracy? |
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| I read about ITIL (IT Infrastructure Library) and why it's the greatest thing since sliced bread, yet I don't see any real tangible information on the benefits - and it looks like loads of unnecessary beaurocracy. Isn't this ... |
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20.04.04
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| Unite comms to improve customer service |
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| With over 34 million people in the UK now online (57 per cent of the population), the Internet is inevitably changing the way organisations have to think about and provide customer service, whilst at the same time presenting ... |
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14.04.04
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| Service delivery: pleasing customers indirectly |
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| 'I know you believe you understand what you think I said, but I am not sure you realise that what you heard is not what I meant?' This quote, from Professor Thomas L Martin, exemplifies the everyday issue facing IT managers. You ... |
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24.03.04
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| Software resellers: do little and large ever match? |
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| Having seen the corporate purse firmly close, the enterprise software giants have spent the last couple of years wooing the small and midsize market - with varying degrees of success. To reach the previously unknown SME, the big ... |
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01.03.04
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| Data integration: choosing an effective approach |
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| During the past year, organisational agility and confidence in the numbers have moved to the top of corporate agendas. In response to a tough economy, fast-changing business environments and the imperative to comply with the ... |
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27.02.04
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| IT investment cycle undermines business value |
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| With the economy showing signs of turning the corner, organisations are beginning to dust off long delayed IT projects. But are these projects actually worth implementing? If an organisation could afford not to invest for two ... |
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25.02.04
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| CRM and the lost art of letter writing |
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| The tables have turned for customer relationship management. There are now more column inches devoted to lambasting CRM than praising it. Difficulties associated with measuring return on investment (ROI) have caused many ... |
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02.02.04
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| IT integration: new wine in old wineskins? |
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| Times have changed for business. Where once companies pursued growth through driving up efficiency and productivity, economic pressures have pushed businesses to look at partnership, merger and acquisition (M&A) as routes to ... |
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21.11.03
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| Affinity marketing - a step in the right direction? |
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| Recent economic fluctuations triggered by foot and mouth, the horrific events of September 11, the threat of terrorism, the war in Iraq and more recently the fiasco caused by the heat wave have affected all major UK industries. ... |
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14.10.03
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| Encouraging corporate social responsibility |
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| Everyone's talking about Corporate Social Responsibility (CSR). However, whilst talking is easy, producing an effective working policy isn't, especially when it involves spending money. It is vital to see the office's role in ... |
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02.10.03
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